Reception Manager (Hotel)

Job Profile: Reception Manager (Hotel)

Salary: (€34 – €37.5K)

Responsibilities:

1. Guest Services:
   • Greet guests upon arrival and assist with check-ins and check-outs.
   • Handle reservations, inquiries, and special requests with professionalism and courtesy.
   • Ensure guest satisfaction by promptly addressing any issues or concerns.
2. Staff Supervision:
   • Train, schedule, and supervise front desk personnel to deliver exceptional service.
   • Conduct performance evaluations and provide constructive feedback for improvement.
   • Foster a positive work environment that promotes teamwork and accountability.
3. Administrative Duties:
   • Maintain accurate records of room inventory, guest accounts, and transactions.
   • Process payments, invoices, and cash handling in compliance with hotel policies.
   • Prepare reports on occupancy rates, revenue, and guest feedback for management review.
4. Problem Solving:
   • Handle guest complaints and resolve conflicts in a timely and professional manner.
   • Anticipate and address operational issues to prevent service disruptions.
   • Collaborate with other departments to ensure seamless guest experiences.
5. Quality Assurance:
   • Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
   • Monitor guest feedback and implement improvements to enhance service quality.
   • Stay updated on industry trends and best practices to maintain a competitive edge.

Skills and Qualifications:

Working Conditions:

• Full-time position with flexible hours, including evenings, weekends, and holidays.
• Fast-paced environment with high guest interaction and occasional stressful situations.
• Requires standing for extended periods and occasional lifting or bending.