Reception Manager (Hotel) – Tempest

Reception Manager (Hotel)

Posted 3 weeks ago

Job Profile: Reception Manager (Hotel)

Salary: (€34 – €37.5K)


  1. Guest Services:
    • Greet guests upon arrival and assist with check-ins and check-outs.
    • Handle reservations, inquiries, and special requests with professionalism and courtesy.
    • Ensure guest satisfaction by promptly addressing any issues or concerns.
  2. Staff Supervision:
    • Train, schedule, and supervise front desk personnel to deliver exceptional service.
    • Conduct performance evaluations and provide constructive feedback for improvement.
    • Foster a positive work environment that promotes teamwork and accountability.
  3. Administrative Duties:
    • Maintain accurate records of room inventory, guest accounts, and transactions.
    • Process payments, invoices, and cash handling in compliance with hotel policies.
    • Prepare reports on occupancy rates, revenue, and guest feedback for management review.
  4. Problem Solving:
    • Handle guest complaints and resolve conflicts in a timely and professional manner.
    • Anticipate and address operational issues to prevent service disruptions.
    • Collaborate with other departments to ensure seamless guest experiences.
  5. Quality Assurance:
    • Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
    • Monitor guest feedback and implement improvements to enhance service quality.
    • Stay updated on industry trends and best practices to maintain a competitive edge.

Skills and Qualifications:

Skills Qualifications
Excellent communication Bachelor’s degree in hospitality management preferred
Customer service skills Previous experience in hotel reception or similar role
Leadership abilities Proficiency in hotel management software
Problem-solving skills Strong organizational and multitasking skills
Attention to detail Fluent in multiple languages (desirable)

Working Conditions:

  • Full-time position with flexible hours, including evenings, weekends, and holidays.
  • Fast-paced environment with high guest interaction and occasional stressful situations.
  • Requires standing for extended periods and occasional lifting or bending.

Job Features

Job CategoryHospitality Staff

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