Head Receptionist (Hotel)

Job Profile: Head Receptionist (Hotel)

Salary: (€31 – €34K)

Responsibilities:

1. Team Leadership:
   • Supervise and motivate front desk staff to provide outstanding customer service.
   • Delegate tasks, set priorities, and ensure smooth workflow during busy periods.
   • Conduct regular meetings to communicate goals, policies, and updates to the team.
2. Guest Relations:
   • Welcome guests with warmth and sincerity, addressing their needs and preferences.
   • Handle check-ins, check-outs, and reservations promptly and accurately.
   • Resolve guest complaints and concerns with empathy and professionalism.
3. Training and Development:
   • Train new staff members on hotel procedures, customer service standards, and software systems.
   • Provide ongoing coaching and feedback to enhance performance and job satisfaction.
   • Identify training needs and coordinate training sessions to improve team skills.
4. Administrative Duties:
   • Maintain front desk operations, including scheduling, inventory management, and record-keeping.
   • Oversee cash handling procedures, reconcile daily transactions, and prepare reports as needed.
   • Collaborate with other departments to coordinate guest services and special requests.
5. Quality Assurance:
   • Monitor the quality of guest services and address any issues or deficiencies proactively.
   • Conduct regular inspections of front desk areas to ensure cleanliness, organization, and compliance with standards.
   • Implement initiatives to enhance guest satisfaction and loyalty, such as loyalty programs or personalized amenities.

Skills and Qualifications:

Working Conditions:

• Full-time position with flexible hours, including evenings, weekends, and holidays.
• Fast-paced environment with frequent guest interactions and occasional stressful situations.
• Requires standing for extended periods and occasional lifting or bending.