Head Receptionist (Hotel) – Tempest
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Head Receptionist (Hotel)

Posted 4 months ago

Connecting Great Staff With Great Employees

Job Profile: Head Receptionist (Hotel)

Salary: (€31 – €34K)

Responsibilities:

  1. Team Leadership:
    • Supervise and motivate front desk staff to provide outstanding customer service.
    • Delegate tasks, set priorities, and ensure smooth workflow during busy periods.
    • Conduct regular meetings to communicate goals, policies, and updates to the team.
  2. Guest Relations:
    • Welcome guests with warmth and sincerity, addressing their needs and preferences.
    • Handle check-ins, check-outs, and reservations promptly and accurately.
    • Resolve guest complaints and concerns with empathy and professionalism.
  3. Training and Development:
    • Train new staff members on hotel procedures, customer service standards, and software systems.
    • Provide ongoing coaching and feedback to enhance performance and job satisfaction.
    • Identify training needs and coordinate training sessions to improve team skills.
  4. Administrative Duties:
    • Maintain front desk operations, including scheduling, inventory management, and record-keeping.
    • Oversee cash handling procedures, reconcile daily transactions, and prepare reports as needed.
    • Collaborate with other departments to coordinate guest services and special requests.
  5. Quality Assurance:
    • Monitor the quality of guest services and address any issues or deficiencies proactively.
    • Conduct regular inspections of front desk areas to ensure cleanliness, organization, and compliance with standards.
    • Implement initiatives to enhance guest satisfaction and loyalty, such as loyalty programs or personalized amenities.

Skills and Qualifications:

Skills Qualifications
Strong leadership skills Previous experience in hotel reception or similar role
Excellent communication Bachelor’s degree in hospitality management or related field (preferred)
Customer service skills Proficiency in hotel management software
Problem-solving abilities Ability to multitask and prioritize tasks effectively
Attention to detail Knowledge of multiple languages (desirable)

Working Conditions:

  • Full-time position with flexible hours, including evenings, weekends, and holidays.
  • Fast-paced environment with frequent guest interactions and occasional stressful situations.
  • Requires standing for extended periods and occasional lifting or bending.

Job Features

Job CategoryHospitality Staff

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