Job Profile: Duty Manager (Hotel)
Salary: (€32 – €35K)
Responsibilities:
- Guest Relations:
- Greet guests with a smile, answer their questions, and solve any issues they may have.
- Handle guest complaints tactfully and find solutions to make them happy.
- Ensure guests have a comfortable and enjoyable stay.
- Team Coordination:
- Supervise and support the front desk staff, housekeeping, and other hotel employees.
- Schedule shifts and tasks to ensure smooth operations.
- Provide guidance and training to new staff members.
- Facility Management:
- Oversee the cleanliness and maintenance of the hotel premises.
- Coordinate with maintenance staff for repairs and improvements.
- Ensure all facilities, such as elevators, HVAC systems, and public areas, are in working order.
- Safety and Security:
- Implement safety protocols to protect guests and employees.
- Monitor CCTV cameras and respond promptly to any security concerns.
- Conduct regular inspections to identify and address potential safety hazards.
- Administrative Tasks:
- Handle check-ins, check-outs, and reservations efficiently.
- Maintain accurate records of guest information and transactions.
- Prepare reports on occupancy rates, revenue, and other relevant data.
- Emergency Response:
- Act swiftly and calmly in emergencies, such as fires, medical incidents, or severe weather.
- Coordinate with emergency services and assist guests in evacuations if necessary.
Skills and Qualifications:
| Skills | Qualifications |
|---|---|
| Excellent communication | High school diploma or equivalent |
| Leadership abilities | Previous experience in hospitality preferred |
| Problem-solving skills | Customer service training |
| Organization | Knowledge of hotel management software |
| Flexibility | First aid and CPR certification |
Job Features
| Job Category | Hospitality Staff |
