Duty Manager – Tempest
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Duty Manager

Manager
Posted 3 weeks ago

Connecting Great Staff With Great Employees

Job Profile: Duty Manager (Hotel)

Salary: (€32 – €35K)

Responsibilities:

  1. Guest Relations:
    • Greet guests with a smile, answer their questions, and solve any issues they may have.
    • Handle guest complaints tactfully and find solutions to make them happy.
    • Ensure guests have a comfortable and enjoyable stay.
  2. Team Coordination:
    • Supervise and support the front desk staff, housekeeping, and other hotel employees.
    • Schedule shifts and tasks to ensure smooth operations.
    • Provide guidance and training to new staff members.
  3. Facility Management:
    • Oversee the cleanliness and maintenance of the hotel premises.
    • Coordinate with maintenance staff for repairs and improvements.
    • Ensure all facilities, such as elevators, HVAC systems, and public areas, are in working order.
  4. Safety and Security:
    • Implement safety protocols to protect guests and employees.
    • Monitor CCTV cameras and respond promptly to any security concerns.
    • Conduct regular inspections to identify and address potential safety hazards.
  5. Administrative Tasks:
    • Handle check-ins, check-outs, and reservations efficiently.
    • Maintain accurate records of guest information and transactions.
    • Prepare reports on occupancy rates, revenue, and other relevant data.
  6. Emergency Response:
    • Act swiftly and calmly in emergencies, such as fires, medical incidents, or severe weather.
    • Coordinate with emergency services and assist guests in evacuations if necessary.

Skills and Qualifications:

Skills Qualifications
Excellent communication High school diploma or equivalent
Leadership abilities Previous experience in hospitality preferred
Problem-solving skills Customer service training
Organization Knowledge of hotel management software
Flexibility First aid and CPR certification

Job Features

Job CategoryHospitality Staff

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