General Manager for 4-Star Hotel in Cavan

Job Title:

General Manager

Location:

Cavan, Ireland

Job Summary:

The General Manager will oversee all aspects of operations at our 4-star hotel in Cavan, ensuring exceptional guest experiences, efficient management, and profitability. This leadership role requires a strategic thinker with a passion for hospitality, excellent organizational skills, and the ability to drive both customer satisfaction and business growth.

Key Responsibilities:

1. Operational Management

• Oversee daily operations of the hotel, ensuring smooth and efficient functioning.
• Implement and monitor operational policies and procedures.
• Ensure compliance with all health, safety, and hygiene standards.

2. Financial Management

• Develop and manage the hotel’s budget, ensuring financial targets are met.
• Monitor and control operational expenses.
• Prepare regular financial reports and forecasts for the board of directors.

3. Guest Services

• Maintain high standards of guest service and ensure satisfaction.
• Address guest complaints and resolve issues promptly.
• Implement and monitor guest feedback mechanisms to continuously improve services.

4. Staff Management

• Recruit, train, and manage hotel staff to ensure high performance and morale.
• Conduct performance evaluations and implement development programs.
• Foster a positive and productive work environment.

5. Sales and Marketing

• Develop and implement sales and marketing strategies to attract guests and increase occupancy.
• Collaborate with the sales and marketing team to create promotional offers and packages.
• Monitor market trends and competitor activities to stay ahead in the market.

6. Strategic Planning

• Develop and execute long-term strategies to enhance the hotel’s reputation and profitability.
• Identify opportunities for business growth and expansion.
• Ensure alignment with the overall vision and goals of the hotel.

7. Quality Assurance

• Maintain and improve the hotel’s standards and rating.
• Conduct regular inspections and audits to ensure quality in all departments.
• Implement continuous improvement processes across all areas of the hotel.

Personal Attributes:

• Passionate about hospitality and service excellence.
• Strategic thinker with a proactive approach.
• Strong problem-solving abilities.
• Ability to work under pressure and handle challenging situations.
• Commitment to maintaining a positive and inclusive workplace.